Flat 5% off with coupon FLAT5
Fast & Free delivery

Refund policy

Return & Replacement Policy makes it possible for you to return a product if you receive a product which is damaged, defective or significantly different from what was purchased and post verification of the defect by the service team.


Return Initiation Policy:

  1. Call customer care to log a return request.

  2. If repairing is possible over call, technicians will guide & resolve the concern remotely.

  3. If resolution is not possible remotely, a replacement will be initiated within 10 working days.


Return & Replacement Window: 

A return request needs to be placed within 7 working days of delivery of the order at your address.

 

Return & Replacement Reasons:

We are committed to ensuring the delivery of the best quality products to you. However, in case of any issue with the product, we will ensure timely resolution within our policy framework.

We guarantee a refund / replacement for all orders that fall under the following categories:

  • Cancellation before shipment: We respect your choice. We will ensure a full refund for any cancellations made prior to the shipment.

  • Product out of stock but billed: For products that are no longer in stock, we provide a full refund to keep your shopping experience hassle-free.

  • Wrong product received: In case you have received a different product other than what you had placed an order for, we will be issuing a replacement unit.

  • Dead/defective on Arrival: For products that are dead/defective while receiving and are not repairable by our customer care, we will issue a replacement unit on receiving the defective item.

 

Exclusions Return & Replacement:

  • Products that have already been used or installed.

  • Products that have been tampered with by any unauthorized technician who opens and tries to repair the product within the period of replacement.

  • If repair or replacement of the product is possible by our customer care.

  • Return will not be accepted for subjective or perceptive aspects like performance not as per expectation, colour shade difference etc.

  • Packaging not impacting the product structure or performance do not qualify for returns.

  • If the request is outside the return window.

  • If the product is not defective on arrival.

  • Products with visible external damage not attributable to shipping or freight handling may be rejected for return or replacement. Our service team reserves the right to assess and deny such requests based on evidence provided during verification.

 

Return and Replacement Process:

Raise a return request to our Consumer Care Team at +91 9833851182 or email at support@salt-lifestyle.in. Our consumer care executives are available Monday to Friday 10:30 am to 06:30 pm except on public holidays

Once your request has been logged with us, our authorized service representative will contact you within 24-48 hours to assess the issue.

In case the product is repairable: The service representative will resolve the issue. In case new spare parts are required for repair, to be arranged by a service representative at no additional cost to you.

 

Pick up for Replacement:

We send the return pick-up request to our Logistics partners as soon as we receive the return request from you. Our Logistics partner pick up the Product/s within 3 -5 working days of receiving the request. Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care. Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in the future, the discretion of which shall lie completely with the Company.

 

Terms and Conditions for Refund:

  • All Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return.

  • Kindly retain the packaging for up to 7 days of delivery as it may be needed just in case you need to return the product.

  • In case of any missing accessory/components of the Products like jar, lid, etc., we will investigate the issue with our logistics partner. If it is found missing in our investigation, then we will either ship the missing product/s to you or will reimburse you the cost of the missing product/s as per the applicable market price.

  • In case a product is returned with missing accessories, parts, or freebies, an appropriate deduction will be made from the refund amount based on the replacement cost of the missing items.

 

In any of the cases where the refund needs to be issued:

We will take 3 working days to process the refund once approved. The refund amount will be credited to your bank account generally within 7-10 working days. The said timeline is subject to differ or extend depending on the bank.

If you have paid using a UPI/credit/debit card or via net banking, the refund will be credited back to the account you used to place the original order